SHIPPING & RETURNS

Shipping Policy

Orders will only be shipped to addresses within the 50 states of the United States of America. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Shipping charges are based upon the shipment option you select at Checkout. Not all shipping methods are available in all geographic areas.

Shipping Methods and Rates

We do our best to estimate delivery dates for your purchase.

The estimated date of delivery of your NLBAlive.com order and the cost of shipping depends on which Delivery Speed you select during Checkout, which factors in item availability, processing time, and transit time. Shipping times shown on NLBAlive.com reflect how long the shipment will take to arrive after it has left the warehouse/shipping facility.

PLEASE NOTE: You may receive your items on different days and in multiple boxes. When your items ship, you will receive a confirmation email with tracking information you can use to track them online.

Returns Policy

If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.

The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.

 

Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.

Tracking information is provided in the Shipping Confirmation email. Click the "You can track your order here" link to see updated tracking for your order. If there are multiple shipments in the order, you will receive a Shipping Confirmation email for each package.

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